Refund & Return Policy

Raion Group stands behind the quality of our products and wants every customer to receive the correct, working battery for their application. Please review our return and refund policy carefully before requesting a return.

This policy applies only to orders placed directly through www.raiongroup.com. Orders placed through marketplaces, third-party vendors, or other websites are subject to that seller’s return and warranty policies.

Return Eligibility

We accept returns when all of the following conditions are met:

1. You contact Raion Group Customer Service within 15 days after the delivery date.
2. Your return is approved by our Customer Service team.
3. You receive a valid Return Merchandise Authorization number, also known as an RMA.
4. The returned item is physically received by our warehouse within 14 days after your initial return request.
5. The product is returned in unused, uninstalled, unaltered, and resalable condition.
6. The return package includes the original invoice and the approved RMA information.

Returns that do not meet these requirements may be refused and may not qualify for a refund, credit, replacement, or warranty review.

How to Request a Return

To request a return, please contact our Customer Service team:

Phone: (469) 225-3773
Email: support@raiongroup.com

A Customer Service representative will review your order and determine whether the item qualifies for return. If approved, we will issue an RMA number and provide return instructions.

Please do not ship any product back without prior approval. Unauthorized returns may be refused, returned to sender, or deemed ineligible for refund.

RMA Requirements

All returns must include a valid RMA number issued by Raion Group Customer Service.

RMA forms issued by our Customer Service department expire 7 business days after receipt. If the return is not shipped within that timeframe, a new authorization may be required.

Returned batteries must be packaged securely and must include:

• The original invoice or order confirmation
• The RMA number
• Any RMA paperwork provided by Customer Service
• All included parts, accessories, and original packaging when applicable

Please do not return merchandise to our remittance or billing address. Returns are accepted only at the return address provided with your RMA instructions.

Refunds

Once your return is received at our warehouse, we will inspect the item to verify that it meets our return requirements. If approved, a refund will be issued to the original payment method.

Approved returns are subject to a 15% restocking fee based on the total order amount, including original shipping charges.

Original shipping charges are non-refundable. The customer is responsible for return shipping costs unless the return is due to an error by Raion Group.

Refunds will not be issued for products that are returned without approval, returned after the allowed return period, damaged due to improper packaging, used, installed, altered, or otherwise not in resalable condition.

Return Shipping

Customers are responsible for all return shipping costs unless Raion Group shipped the wrong item or otherwise made an order fulfillment error.

We strongly recommend using a trackable shipping method. Raion Group is not responsible for return shipments that are lost, delayed, damaged in transit, or delivered to the wrong address due to carrier error or incorrect return handling.

Incorrect Item Received

If Raion Group ships the wrong battery or incorrect product, we will correct the issue at no cost to you.

In this case, Raion Group will cover shipping costs both ways and will send the correct replacement item free of charge after the issue has been verified by our Customer Service team.

Damaged Items

If your battery arrives damaged, please contact us within 5 days after the delivery date and provide clear photos of the damaged item and packaging.

Once the damage is verified, Raion Group will replace the damaged battery at no cost with a brand-new replacement.

Damage claims submitted more than 5 days after delivery may not qualify for free replacement.

Warranty Policy

All SLA batteries sold by Raion Group include an official 1-year warranty against manufacturing defects.

Raion Group sells only brand-new, factory-fresh batteries. If a battery fails to perform due to a verified manufacturing defect during the warranty period, Raion Group will provide a replacement at no cost.

Warranty coverage does not apply to damage or failure caused by misuse, improper installation, incorrect charging, physical damage, modification, neglect, abuse, normal wear, or use outside the product’s intended application.

Once an RMA is requested but the return or warranty process is not completed according to the instructions provided, Raion Group reserves the right to deny or close any related return or warranty request.

Non-Refundable or Ineligible Returns

Raion Group does not issue refunds for:

• Returns requested more than 15 days after the delivery date
• Items returned without an approved RMA
• Items received after the allowed return window
• Used, installed, altered, or damaged products
• Products missing required documentation
• Products returned to the wrong address
• Original shipping charges
• Return shipping costs, unless the return is due to Raion Group error
• Orders placed outside of www.raiongroup.com

Policy Scope

This Refund & Return Policy applies only to purchases made directly through www.raiongroup.com.

If you purchased a Raion Group product through a marketplace, reseller, third-party vendor, or any website other than www.raiongroup.com, please contact that seller directly for their applicable return, refund, and warranty policies.