Warranty Policy

Warranty Policy


RaionGroup.com provides the following warranty to orders placed complying with our company’s Terms and Conditions.

 

Warranty Policy:

We will replace all batteries that are bought on RaionGroup.com that have a listed warranty that have failed due to defects in material. Raiongroup.com offers a warranty of 1-year on Sealed Lead Acid (SLA) batteries. The warranty period starts from the purchase date of the order in question. Under warrant, we can replace the defective item with an identical or another compatible product up to our discretion. The original warranty expiration will be in effect for the replacement product that is shipped out. 

Warranty Exceptions:

RaionGroup.com warranty does not apply to batteries that have failed to operate due to extreme or inappropriate usage, improper charging or application. A key indication of over charging is the battery may bloat. Warranty will be voided if a product has been left at a charge level, lower than what is considered minimum for the battery to perform effectively when installed.

We do not replace a product due to short circuits or damaged applications. A physically damaged battery can be replaced in 7 days time, assuming that the damage has occurred during transportation. Pictures of the damage product with branding and damaged shipping material must be provided.

RaionGroup.com reserves the rights to deem any warranty requests, if an RMA is requested, but the process has not completed.

Any items that are exported are not covered by our warranty policy.

Warranty Procedure:

If you request a replacement under warranty, you may be asked to provide us with the battery’s readings taken with a voltage meter. RaionGroup.com keeps the right to test a battery when returned and to refuse replacing if any of the above exceptions are found. All shipping costs related to replacing a battery under warranty are covered by the buyer.